AI Testing: The Key to Unlocking Efficiency in Your Insurance Company

Skipping testing of an insurance application is like giving out parachutes you’ve never checked – hoping it will work when the time comes. That’s not a risk you want to take when customers are relying on you to protect their livelihoods! Testing is the behind-the-scenes hero that ensures your applications don’t leave your customers feeling lost and frustrated when they need protection the most.

You are an Insurance company with a clear vision: Simplify the traditionally complex and time-consuming process of buying insurance and make it more accessible and convenient for small businesses. 

Your mission… To be a market leader in this competitive industry by ensuring that you 

• Are audit-ready and compliant with all insurance regulatory requirements 
• Maintain robust test automation 
• Manage your time and resources efficiently

Your challenge? We live in a time where customers expect seamless experiences, fast claim resolutions, and error-free policies. With traditional testing, defects slip through the cracks, policies are delayed, and customers are left frustrated.

Your solution? It’s time to embrace a more intelligent approach to address the specific challenges of the insurance industry – AI-driven testing. By harnessing the power of AI and advanced analytics, insurers can not only reduce costs but also enhance their ability to manage risk and make data-driven decisions. The efficiencies gained through AI are too significant to ignore.

Talage and Webomates: A Partnership for Success

Let us take the example of Talage, an insurance tech firm, and its flagship product, Wheelhouse. 

This innovation platform serves as a central hub connecting small businesses with insurance agents, multiple carriers, and wholesale brokers, allowing them to obtain and compare quotes to purchase insurance policies. 

With a complex architecture, including real-time quotes with API integrations, the core challenges included maintaining comprehensive test coverage, automating repetitive tasks, and adapting to frequent changes. 

To address these challenges, Talage embarked on a journey to transform its testing processes with the support of Webomates‘ AI-powered testing platform.

To ensure the application’s growth, the team wanted AI-powered solutions to cover the following: 

• Regression testing of their user interface
• Testing scalability based on the increasing complexity of the application
• End-to-end Regression Testing 
• Testing Backend Data Mapping
• Automating the testing process 
• Scaling the test automation with the addition of new features
• Smoke testing to address hotfixes 
• Feature-based test suites to address new feature additions or changes made to existing ones. 

Why do Insurance Companies Trust Webomates?

By leveraging AI, insurance companies can boost data processing and support, prioritize data security, conduct comprehensive risk assessments, implement robust AI and ML models, enhance customer experience, and perform data analytics. 

The faster you test, the faster you can release! 

Just look at the benefits achieved by Talage! Within a month of implementation, Talage began to see tangible results just because of Webomates’ agility in scaling up the testing services based on changing requirements.

Key Achievements Include:

• Efficient Resource Management: Webomates’ AI-powered testing freed up nearly two-thirds of its QA team to focus on strategic initiatives, boosting overall productivity. 

• Enhanced productivity: By leveraging Webomates‘ AI test automation, Talage slashed testing efforts by an impressive 67%, leading to a remarkable increase in team productivity. This streamlined approach enabled them to consistently deliver an improved end-user experience to their partners and customers. 

• Cost Efficiency: Talage successfully lowered QA expenses by an astounding 67% with Webomates‘ cost-effective solution.

• Improved Product Quality: Through rigorous and automated testing, Talage experienced an 80% reduction in production defects, resulting in a more reliable and customer-centric product.

• Accelerated Time-to-Market: Shift Left Testing helped in early defect detection, and faster testing cycles contributed to a more agile development and testing process.

• Updated Test Automation: AiHealing® kept the test automation updated to match the pace with the aggressive development timelines.

Transforming Your Testing with AI: The Webomates Way

Let’s look at how Webomates AI-based software testing will help you accelerate your testing processes, improve test coverage, and deliver higher-quality applications.

PHASE 1: Deep-Dive into the Solution

At Webmoates, we conduct a thorough analysis of your application to understand the requirements and formulate a customized AI testing plan. 

We also bring together our patented tools like AI Defect Predictor that deliver end-to-end intelligent automation solutions for you!

PHASE 2: Rapid Test Creation and Deployment

Webomates CQ platform leverages the power of AI/ML algorithms to analyze your application and generate a comprehensive test strategy and detailed test cases within weeks. This lightning-fast turnaround reduces manual effort significantly.

For Talage, this translated into a remarkable achievement: the setup for 300 Test Cases, 300 automations, including customer review and approval, was done in just 3 weeks.

PHASE 3: Human-in-the-Loop Collaboration

We foster a collaborative environment where our customers can actively participate to verify and approve the test strategy and test cases readiness based on: 

• Readability 
• Testing Scope 
• Test Coverage
  • Happy day scenarios tests
  • Negative scenario tests 
  • Multiple Permutations and combinations of test conditions and data
  • Edge Cases

Additionally, the customer team has the flexibility to approve a test case or suggest changes. Webomates thoroughly reviews and incorporates all the recommendations and sends the updated test cases for final approval.

PHASE 4: Regression Testing

Webomates makes sure that each line of code is thoroughly inspected and verified from the very beginning of development to the product’s release. We help you scale up by getting build checks done via the below regression services that provide the maximum quality. 

The process of regression testing includes selecting the right test cases, determining the testing frequency and types of regression required to be carried out.

• Full Regression: Every build undergoes a 24-hour FULL regression in a staging or pre-production environment before production release. The test cases are AiHealed, wherever required, and retested within the same test cycle. To further enhance coverage, Webomates performs exploratory testing to uncover potential issues that automated tests might miss. This layered approach provides robust testing for your application.
• Overnight Regression: Overnight regression focuses on specific module-level changes and integrations. The results are delivered within 8 hours, along with an updated test package. Additionally, the test cases that change due to a defect fix or feature change are also validated in the same regression. This targeted approach helps in detecting bugs much earlier in the software development cycle.
• Smoke Tests: Smoke tests are done for a module-based subset of test cases, and the results are delivered in 15 minutes to 1 hour.

PHASE 5: AiHealing®

Webomates’ trademarked “AiHealing® ” addresses false failures by identifying and fixing false positives in the test automation. It helps in fixing automation scripts broken due to locators, timeouts, and feature changes in a fixed amount of time. 

The teams have easy access to the true Pass and true Fail reports as well as comprehensive analysis of automation failures via the CQ site.

PHASE 6: Smart Analysis and Reporting

Webomates‘ defect reporting goes above and beyond simple bug tracking. The Webomates Defect Report includes:

• Defect summary
• Detailed steps to help the developer replicate the defect
• A 20-second walkthrough video of an “actual instance of the bug,” 
• Priority suggestions
• Test cases mapped to the defect
• Additional notes.

Such detailed reports, complete with video evidence, empower the development teams to quickly understand and resolve issues.

Going Beyond Testing

The future of advanced testing lies in embracing intelligent solutions powered by AI and advanced analytics. These technologies can streamline processes, optimize operations, and identify areas for cost reduction, and improved efficiency. 

Get more than just Automation. Webomates leverages the power of generative AI to enhance productivity and innovation. Its Cloud testing platform also improves the time to market for new releases, and teams can easily scale up and down the test environments as per the changing requirements.

The insurance industry is highly regulated. The AI solutions must handle data with the utmost care and adhere to these regulations. Along with AI Automation testing capabilities, Webomates helps you to be audit-ready at all times. 

Check out our other success stories and find insights into how Webomates AI automation testing solutions have helped teams and organizations go to market more quickly and exponentially improve their customer satisfaction! 

Please click here and schedule a demo, or reach out to us at info@webomates.com.

Tags: AI Testing, Ai Testing in Insurance Company, Artificial Intelligence, Insurance Company, Insurance Company Software Testing, Software Testing