Jeff Howe and Mark Robinson coined the term “crowdsourcing” in 2005. In today’s fast paced and dynamically changing technical world, the customer requirements change quite frequently. This leads to an exponential rise in testing requirements, since everyone wants more complex scenarios to be tested in a shorter period of time. Organizations need to be well equipped to handle this kind of demand, without having to compromise on the quality of the end product. There may be times when the inhouse team is pressed for time and resources, leading to a bottleneck in the development-test-delivery pipeline. Crowdsourced testing helps the organizations in managing the testing process in a cost-effective manner.
While the advantages of crowd sourced testing are well known, please be aware that “Crowd sourcing is not a Silver bullet”. It has its own challenges and limitations.
This blog talks about top five challenges in crowd-sourced testing and also recommends certain solutions to overcome these challenges. Following table gives a quick overview followed by a detailed explanation in the entailing text.
Challenge | Explanation | Solutions |
‘Whether to’ and ‘What to’ | Clarity on the reason and benefits | – Lucid Strategy – DAR(Decision Analysis & resolution) |
Cultural Change | – Large globally distributed teams – Process changes | – Institutionalize the concept – Clear Scope – Apt requirements |
Resource Quality | Execution, monitoring and control | – Selection criteria – Knowledge sessions   – Apt monitoring tools |
Knowledge Management | Rotating resources leads to a challenge in retaining knowledge | – Knowledge repository – Incentivize |
Security and Confidentiality | Sharing a nascent application or credit card information or PII data is a serious risk. | – Don’t crowdsource tasks that are PII or credit card related – NDA’s |
Crowdsourced testing is not a single stop solution to all testing problems. It is a crucial strategic decision, that requires proper analysis of the reasons for opting it over inhouse testing, in terms of time, cost and quality of work. It is also important to identify the risks involved and keep a track of progress on a regular basis. Rarely does it make sense to send all testing to just crowd sourcing.
Moving from a regular dedicated team-based structure to a hybrid model that involves crowd sourced testing resources, is a big cultural change for organizations. This shift raises concerns in the teams and may impact productivity if not handled properly. This gives rise to the following issues.
It is of essence to identify the right resources for the job in order to achieve good quality testing,. Resources with appropriate expertise in ‘testing’ and ‘domain’ are difficult to identify. Further:
As mentioned earlier, it’s challenging to get SMEs and resources with appropriate knowledge of the application under test. This gives rise to the need of conducting knowledge sharing sessions. Also, the resources can learn about AUT while working on it giving them better insights for testing better. However, there is always a risk of losing this knowledge as the crowdsourced testing resources are not bound to any particular organization.
Last but not the least, security and confidentiality are of prime importance for organizations. Sharing the details of application under test may lead to security and confidentiality issues.
If used appropriately, Crowdsourced testing can add a lot of value to the whole testing process. Having said that, Crowdsourced testing is not a wonder drug that can cure any problem. One needs to vigilantly identify appropriate usage areas and establish apt implementation techniques and procedures.
At Webomates, we use AI to continuously improve the confidence level of the results achieved. We also take care of customer confidentiality while taking care of several challenges mentioned above. To know more you can see our article “The Webomates Way: Overcoming the Challenges in Crowdsourced Testing”
If you would like to see the Webomates platform in action you can always sign up for a free trial. Or if you would like to learn more about Webomates CQ click on the link or schedule a call.
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