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Rackspace is a global leader in providing multi-cloud solutions across applications, data, and security, delivers innovative capabilities of the cloud to help customers build new revenue streams, increase efficiency and create incredible experiences.

Rackspace Benefits

  • Customer discovery of defects decreased by 90% YoY - Higher quality releases with shift left discovery of defects
  • Saved thousands of hours removing major roadblocks and drags on productivity.
  • Feature velocity - With such detailed defect analysis provided, the development team was able to focus on higher priority story points and deliver 11x increase.

Webomates Solution

  • 14 applications identified for Phase 1
    • Each application tested in different frequencies in regression as well as different types of regressions were performed
    • AI Test Strategy & Creator tool used to create the test cases and test scripts based on the input in a matter of minutes
  • 1450 test cases/scripts generated
    • Reviewed in 4 weeks
    • Approvals gained within 20 customer hours including reviewing the test cases and streamlining process for regression as per development schedule
  • Provided flexibility to review test cases with summary view and detailed view
 

Overview

Rackspace Technology, Inc. is an American managed cloud computing company based in Windcrest, Texas, USA. The company also has offices in Blacksburg, Virginia, and Austin, Texas, as well as in Australia, the United Kingdom, India, Switzerland, the Netherlands, Germany, Singapore, Mexico, and Hong Kong.

Increasing feature velocity without sacrificing quality

  • 1450 test cases & scripts generated in 4 weeks from January 1 - January 31, 2020
    • Tested across 14 IT applications on browsers, mobile and API.
    • Test cases reviewed and approved with a greater than 90% acceptance of the first proposed test cases.
  • Each build went through full regression for 24 hours, all test cases were healed and executed.
    • Exploratory testing carried out in tandem with test case based testing.
    • Overnight regression used to test specific module-level changes and integrations with results delivered in 8 hours with a modified test package.
  • Used CI/CD regression to test module based sub-set with results delivered in 15 minutes to 1 hour
Providing Speed and improved quality
  • 53000+ test cases & scripts executed
    • Found 329 defects before production release to help improve quality of the build in production which not only let to happier customers but improved branding
  • Increased development team’s velocity by 11x
    • Shared a comprehensive triaged defect report that included defect summary
    • Showed steps for replicating the defect
    • Shared a 20 second video of actual bug instances, priority suggestion, test cases mapped with the defect to focus on defects that needed immediate attention.
 


Name Rackspace.com
URL www.rackspace.com
Industry Managed cloud computing
Headquarter San Antonio, Texas
Revenue $2 billion
Employees 6000+
Founded 1988
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Rackspace - Enterprise IT Applications

Multi experience

  • Multiple browsers
  • Multiple mobile devices
  • API

Initial engagement

  • 14 applications
  • Operational in 4 weeks
  • Generated 1450 test case, test scripts

Results

  • 90% drop YoY in production defects
  • 11x improvement in feature velocity

After 6 months

  • Added more application